Policies

Ticket & Customer Guarantee

We stand by every ticket that we sell.  If a customer does not receive the ticket promised, we will provide that customer with a complete refund. 

We will treat our customers in an honest and courteous manner;

We will respond to all inquiries in a prompt and courteous manner; and

We guarantee all our tickets.

Ticket Ordering Policies

Our tickets are in stock and the customer will know the exact seating location at the time of purchase.

If tickets are labeled "GA," this means General Admission; this applies, for example, to the Bleacher Seats at Wrigley Field.

All orders will be confirmed via email or phone within 24 hours of purchase.

Tickets will be delivered within 2 - 4 business days of order confirmation.

Privacy Policy

We have a firm commitment to privacy.  When we require buyers to give us personal information, this information will be used only in replying to inquiries or processing orders.  Our site has security measures in place to protect against loss, misuse and alteration of the information under our control.  We will not sell, share or rent any of this information.

Forms of Payment

CREDIT CARDS: We accept payment through Paypal, no echecks please.

Shipping

FedEx, USPS or UPS will be used for ticket shipments, and a signature may be required upon delivery.  Unless otherwise stated, a shipping and handling fee of $10.95 will be added to each order.

If time is of the essence, we will ship by Federal Express Standard Overnight Delivery, the fee is $20. 

Lost or Damaged Merchandise

If the shipment is damaged to the point that tickets are no longer usable, or the shipment is lost, we will  provide replacement tickets.  Please contact us as soon as possible, and at least 1 day before the event.  (See our refund procedure, below.)

Our organization is bound by the following standards:

First and foremost, Sellers are expected to explicitly define their selling policies, which are to be fair and informative, and to disclose relevant information to their buyers. All SquareTrade Seal Members have agreed to maintain high selling and customer service standards, including but not limited to:

A. Responding to disputes filed against them using the SquareTrade Dispute Resolution process. Responses are expected to be professional and Seal Members are expected to participate in good faith.

B. Abiding by agreements made during SquareTrade Dispute Resolution Process and completing the resolution in a timely manner.

C. Describing in a clear and accurate manner on their listings and/or website:

1. Goods and services for sale

2. Pricing, including applicable fees

3. Policies on after sales services, such as refunds and shipping policies.

D. Offering products for sale that comply with the marketplace's guidelinesE. Disclosing Contact Information, including the company name under which they do business, e-mail address, and physical addresses if requested to do so by a buyer. Contact information must be sufficient to ensure customers can contact Seal Members offline.

F. Defining a Privacy Policy if they are displaying the Seal on a website and they collect personally identifiable information and use the information for marketing purposes. The policy must be explicitly defined.

Refund Procedure

We will provide our customers with a complete refund for the reasons stated above.  To obtain a refund, send us an email or letter with the following information:  Your name, address, order number or ticket(s) number, and purchase price.  You will receive the refund within 7-10 days.

 To Place an Order,
please go through Paypal
our account is sales@allpremiumseats.com